General Terms and Conditions

Pursuant to Article 20 of the Croatian Real Estate Brokerage Act (Official Gazette No. 69/2026), A2Z d.o.o., Otokara Keršovanija 1, Čakovec, OIB: 86361736584, registered in the Register of Real Estate Brokers under registration no. 211/2022, hereby adopts on 7 July 2026 the following:

GENERAL TERMS AND CONDITIONS FOR REAL ESTATE BROKERAGE

(hereinafter: General Terms and Conditions)

I. General Provisions

These General Terms and Conditions regulate the relationships between the Broker, the Principal and Third Parties entering into a Real Estate Brokerage Agreement and form an integral part thereof.

In the event of any conflict between these General Terms and Conditions and an individual Brokerage Agreement, the provisions of the individual Brokerage Agreement shall prevail.

II. Definitions

For the purposes of these General Terms and Conditions, the following terms shall have the meanings set out below:

Broker means A2Z d.o.o., Otokara Keršovanija 1, Čakovec, OIB: 86361736584, a company that fulfils the statutory requirements for carrying out real estate brokerage activities under the Croatian Real Estate Brokerage Act.
Agent means a natural person who has passed the professional examination required to perform real estate agency activities, is registered in the official Directory of Agents and is employed by a broker under an employment agreement, whether directly by the Broker or by a legal entity that has entered into a cooperation agreement with the Broker, or who has personally entered into a cooperation agreement with the Broker.
Brokerage means activities performed by the Broker to connect the Principal with a Third Party, including negotiations and preparations for entering into legal transactions concerning specific real estate, particularly purchase, sale, exchange, rental, lease and other transactions.
Real Estate means plots of land in accordance with the general regulations governing ownership and other proprietary rights.
Principal means a natural or legal person who enters into a written Brokerage Agreement with the Broker.
Third Party means a person whom the Broker seeks to connect with the Principal for the purpose of negotiating a legal transaction concerning specific real estate, irrespective of whether the Broker has also entered into a Brokerage Agreement with that Third Party.

III. Offers

The Broker's offer is based on information received in writing and/or orally from owners of real estate offered for sale, lease or rent, as well as information contained in written and/or oral instructions received from the Principal.

IV. Real Estate Brokerage Agreement

Under a Real Estate Brokerage Agreement (hereinafter: the Agreement), the Broker undertakes to endeavour to find and connect the Principal with a Third Party for the purpose of negotiating and concluding a legal transaction involving the transfer or establishment of a particular right in or relating to real estate, including sale and purchase, lease, rental, exchange or other disposal of real estate.

The Principal undertakes to pay the Broker a brokerage fee if such legal transaction is concluded.

For the purposes of these General Terms and Conditions, a legal transaction shall also be deemed concluded where the parties enter into a preliminary agreement under which they undertake to conclude a principal agreement involving the transfer or establishment of a particular right in or relating to real estate.

The Brokerage Agreement shall be concluded in writing and for a fixed term. If the parties do not specify its duration, the Agreement shall be deemed concluded for a period of 12 months.

The Brokerage Agreement shall terminate upon expiry of the agreed term if the relevant legal transaction has not been concluded within that period, or upon termination or revocation by either contracting party.

Revocation must not be contrary to the principles of good faith and fair dealing and must not be made at an inappropriate time with the intention of depriving the Broker of its right to remuneration or deliberately causing damage to the Broker. In such case, the Broker shall be entitled to compensation equal to the agreed brokerage fee.

If the Brokerage Agreement terminates and the Principal subsequently enters into a legal transaction with a Third Party as a direct consequence of the Broker's activities performed before termination of the Agreement, the Broker shall be entitled to the full brokerage fee.

The Broker may transfer the Brokerage Agreement to other brokers if such transfer has been expressly agreed between the Broker and the Principal, provided that the Principal remains in a contractual relationship only with the Broker with whom the Agreement was originally concluded.

V. Exclusive Brokerage

Under an Exclusive Brokerage Agreement, the Principal undertakes not to engage any other broker for the transaction concerned. Such obligation must be expressly agreed.

If, during the term of an Exclusive Brokerage Agreement, the Principal concludes through another broker a legal transaction involving the transfer or establishment of a right in the real estate for which the exclusive Broker had been instructed to provide brokerage services, the Principal shall pay the exclusive Broker the agreed brokerage fee and reimburse any additional actual costs incurred during the brokerage process.

When entering into an Exclusive Brokerage Agreement, the Broker shall specifically inform the Principal of the meaning and legal consequences of the above contractual provision.

An Exclusive Brokerage Agreement concluded for a fixed term shall terminate upon expiry of that term if the transaction for which brokerage services were provided has not been concluded, or upon termination by either contracting party.

Upon termination of the Exclusive Brokerage Agreement, the Principal shall reimburse the Broker for costs that were expressly agreed to be separately payable by the Principal.

If the Principal terminates the Exclusive Brokerage Agreement before expiry of the agreed term, the Principal undertakes to compensate the Broker for the resulting damage.

In such case, the amount of compensation shall equal 3% of the asking price of the property, or the amount determined by the Principal in the Exclusive Brokerage Agreement, plus VAT.

The obligation to pay compensation shall become due on the date on which the Principal revokes the Exclusive Brokerage Agreement.

VI. Obligations of the Broker

When providing brokerage services, the Broker shall in particular:

endeavour to find and connect the Principal with a person for the purpose of concluding the brokered transaction;
inform the Principal of the average market price of comparable real estate;
obtain and inspect documents proving ownership or another proprietary right relating to the property concerned;
carry out the necessary activities to present and market the property, advertise it appropriately and, where separately agreed, perform any other activities agreed under the Agreement that exceed standard property presentation, for which the Broker shall be entitled to separately agreed costs;
permit or refuse property viewings in accordance with the Principal's interests and the Broker's professional assessment, acting with the diligence of a prudent professional;
protect the Principal's personal data and, upon written instruction, treat information concerning the property or the relevant transaction as confidential business information;
inform the Principal of all circumstances relevant to the intended transaction of which the Broker is or should be aware.

If a sale and purchase agreement is concluded and the Principal, as the acquirer of the property, expresses an interest, the Broker may perform one or more of the following activities:

in cooperation with a legal services provider, assist the Principal with implementation of the transfer of title to the property where necessary, subject to the Principal granting an appropriate power of attorney to the legal services provider;
submit applications to utility providers for registration of the Principal as the new customer, exclusively where the Broker has received an appropriately certified special power of attorney from the Principal.

Where the Broker, by agreement with the Principal, performs other activities relating to the transaction that is the subject of brokerage, such services shall be agreed separately, including a description of the services and the applicable costs.

The Broker shall not be liable for failure by the Principal or a Third Party to fulfil obligations assumed under a legal transaction concluded between them concerning real estate for which the Broker provided brokerage services.

VII. Obligations of the Principal

By entering into a Brokerage Agreement, the Principal assumes the following obligations:

to inform the Broker of all circumstances relevant to brokerage and provide accurate information concerning the property and, where available, provide for inspection the location permit, building permit, occupancy permit or location information relating to the property, together with evidence of fulfilment of obligations towards Third Parties;
to provide documents proving ownership or another proprietary right in the property, disclose all registered and unregistered encumbrances and, at its own expense, obtain appropriate letters of intent or discharge statements concerning registered encumbrances;
to provide the Broker with the property's energy performance certificate;
to inform the Broker whether the property constitutes marital property of the Principal and the Principal's spouse or unmarried partner;
to enable the Broker and Third Parties to view the property;
to inform the Broker of all material information concerning the property, including its description and asking price;
to pay the Broker the agreed brokerage fee;
to reimburse the Broker for specifically agreed costs exceeding ordinary brokerage costs;
to notify the Broker in writing of all changes relating to the transaction for which the Broker has been authorised, particularly changes concerning ownership;
where the Principal wishes to remain anonymous, the Principal shall not be required to disclose their identity to a Third Party until the legal transaction is concluded.

The Principal's fundamental obligation is to pay the brokerage fee in accordance with these General Terms and Conditions and the individual Brokerage Agreement.

The Principal shall not be obliged to enter into negotiations or conclude a legal transaction with a Third Party found by the Broker. Any contractual provision stipulating otherwise shall be null and void.

If the Principal fails to act in good faith, the Principal shall be liable to the Broker for damages and shall reimburse all costs incurred, which may not be less than one third of, nor exceed, the agreed brokerage fee for the relevant transaction.

Contractual damages in such case shall amount to 1% of the offered purchase price.

VIII. Brokerage Fee

The amount of the brokerage fee (hereinafter: the Fee) and its payment due date shall be determined by the individual Brokerage Agreement in accordance with the Broker's applicable Fee Schedule.

The agreed brokerage fee covers the Broker's regular activities listed in Section VI of these General Terms and Conditions and in the applicable Fee Schedule.

Costs of additional services not included in ordinary brokerage activities may be charged only where agreed in advance with the Principal, specifying the type and description of the service, the amount of the cost or method of calculation and the party responsible for payment.

Where an hourly brokerage rate has been separately agreed for additional services, the hourly brokerage rate shall be EUR 100.00.

In addition to the hourly brokerage rate, the Principal shall reimburse the Broker for actual expenses incurred in carrying out such activities.

VAT shall be added to all amounts of fees.

The brokerage fee does not include:

translations of documents by authorised court interpreters;
court fees for registration, provisional registration or recording;
notarial fees for certification of signatures;
court duties or state stamp duties;
identification certificates;
procurement of building and/or occupancy permits;
costs of obtaining other documentation from competent courts, the State Geodetic Administration, banks, administrative departments of local or regional authorities or other public bodies.

For brokerage involving the same property, the Broker may charge a brokerage fee to both the Principal and a Third Party who becomes a Principal, provided that a separate Brokerage Agreement has been concluded with each party.

The Broker may not charge a brokerage fee to a Third Party who assumes the role of buyer, tenant, lessee or another party in the relevant legal transaction unless that person has entered into a Brokerage Agreement with the Broker.

Where the Broker has entered into Brokerage Agreements with two Principals in relation to the same property and both parties are required to pay a brokerage fee, the total fee collected from both Principals may not exceed the maximum amount specified in the Fee Schedule applicable at the time those Agreements were concluded.

Where the Broker has Brokerage Agreements with two Principals but only one contracting party is required to pay a brokerage fee, the Broker may charge that party no more than one half of the maximum brokerage fee specified in the applicable Fee Schedule.

Before entering into a Brokerage Agreement, the Broker shall inform the contracting parties in writing of the amount of each individual brokerage fee and their total amount.

The Principal is not obliged to enter into negotiations or conclude a legal transaction with a Third Party found by the Broker.

If the Principal does not act in good faith, the Principal shall be liable to the Broker for damages and reimburse all costs incurred, which may not be less than one third of nor exceed the agreed brokerage fee.

Contractual damages in such case shall amount to 1% of the offered purchase price.

Withdrawal by the Principal or a Third Party with whom the Principal has entered into a preliminary agreement concerning the property, or failure by either party to perform a concluded agreement concerning the property, shall not affect the Principal's obligation to pay the brokerage Fee in the amount and manner specified by these General Terms and Conditions and the relevant Brokerage Agreement.

The Principal shall also pay the brokerage fee where the Principal concludes with a Third Party introduced by the Broker a legal transaction different from that originally brokered but achieving the same purpose, or concerning the same property.

The Broker shall be deemed to have enabled contact between the Principal and a Third Party where the Broker has:

personally taken or directed the Principal to view the relevant property;
organised a meeting between the Principal and the Third Party for negotiations;
provided the Principal with the name, company name, telephone number or email address of the Third Party authorised to enter into the legal transaction;
disclosed the exact location of the relevant property;
otherwise enabled negotiations or conclusion of a legal transaction between the Principal and the Third Party.

If the Brokerage Agreement terminates and the Principal subsequently concludes a legal transaction with a Third Party as a direct result of the Broker's activities performed before termination, the Broker shall be entitled to the full brokerage fee.

The Broker shall also be entitled to the Fee where the Principal's spouse or unmarried partner, descendant, parent, company, institution or other legal entity in which the Principal or any such related person is a founder or legal representative, or with which such person has an employment or service agreement, concludes the brokered transaction with a person introduced by the Broker.

The Broker shall likewise be entitled to the Fee where the Principal disposes of the relevant property in favour of one of the aforementioned persons and that person subsequently concludes the brokered transaction or another transaction achieving the same purpose with the Third Party or a person connected with that Third Party.

Unless otherwise provided in the individual Brokerage Agreement, the following rules shall apply:

Where the legal transaction includes a preliminary agreement under which the Principal and the Third Party undertake to conclude a principal agreement and the preliminary agreement provides for payment of a deposit and/or part of the purchase price before conclusion of the principal agreement, the Fee shall be paid in two equal instalments. The first instalment becomes due upon payment of the deposit and/or part of the purchase price and the second upon conclusion of the principal agreement or expiry of the deadline specified in the preliminary agreement.
Where the transaction includes a preliminary agreement but no deposit or part of the purchase price is payable before conclusion of the principal agreement, the Fee becomes due on the date of conclusion of the principal agreement, or on expiry of the deadline specified in the preliminary agreement.
Where only a principal agreement is concluded and payment of a deposit and/or purchase price in instalments is agreed, the Fee shall be paid in two equal instalments. The first becomes due upon payment of the deposit and/or first instalment of the purchase price and the second upon full payment of the purchase price or expiry of the payment deadline specified in the principal agreement.
Where only a principal agreement is concluded and the entire purchase price is payable in a single payment, the Fee becomes due upon full payment of the purchase price or expiry of the payment deadline specified in the principal agreement.

IX. Fee Schedule

The Broker's Fee Schedule forms an integral part of these General Terms and Conditions and the Brokerage Agreement.

The applicable Fee Schedule shall be the version in force when the Brokerage Agreement is concluded, indicating the relevant date and year and signed by the Broker, the Principal and, where applicable, a Third Party entering into a separate Brokerage Agreement.

The Broker may not charge a brokerage fee to a Third Party who assumes the role of buyer, tenant, lessee or another party in the legal transaction unless that person has entered into a Brokerage Agreement with the Broker.

X. Advertising and Property Viewings

When advertising a property in mass media, other printed or electronic media, at the Broker's premises or other locations where advertising is permitted, the Broker shall publish its company name and registered office address or provide a link containing the addresses of its branch offices.

A property may not be advertised without a previously concluded Brokerage Agreement with its owner.

A Broker advertising a property under a Brokerage Agreement with the Principal may not make a Third Party's viewing of that property conditional upon prior execution of a Brokerage Agreement.

When viewing a property through the Broker, a viewing confirmation may be signed as evidence to the Principal that the Broker or Agent showed the property to Third Parties.

Signing a property viewing confirmation does not constitute a Brokerage Agreement and must not contain provisions obliging the Third Party to pay a brokerage fee.

XI. Personal Data Protection

By entering into the Brokerage Agreement, the Principal confirms that they are aware that the Broker, acting as data controller, collects and processes personal data of the Principal's authorised persons solely for the purposes of implementing the Agreement and gives express consent to such collection and processing in accordance with Regulation (EU) 2016/679 (GDPR) and the Broker's internal rules governing personal data processing and protection.

Personal data are collected in writing when the Agreement is concluded.

Data collected upon conclusion, amendment or supplementation of the Agreement, including the name and surname of the director or signatory acting for the Principal, address, date of birth, Croatian personal identification number (OIB), email address and telephone number, are entered electronically and stored digitally with password protection.

Original Agreements are kept in physical form in dedicated files protected against unauthorised access, as well as electronically on the Broker's computers.

Such data may not be used for purposes other than those for which they were collected.

Data shall be retained throughout the term of the Agreement and after its termination for the purpose of regulating legal relationships arising from the contractual relationship or its termination, until expiry of the applicable statutory limitation periods.

The Principal authorises the Broker to transfer collected data to Third Parties in the event of a transfer of business, establishment of business relationships such as partnerships and similar arrangements, particularly for accounting and bookkeeping purposes.

By signing, the Principal confirms having been informed before entering into the Agreement of the intended use of personal data by the Broker and its employees.

The Broker shall process personal data in accordance with all applicable data protection legislation.

Persons authorised to represent the Principal, signatories on behalf of the Principal and employees of the Principal, all acting as data subjects, may request from the Broker, acting as controller and/or processor, exercise of all rights available to data subjects under applicable personal data protection legislation.

Access to personal data of persons authorised to represent the Principal, signatories and employees of the Principal shall be limited exclusively to persons authorised by the Broker in accordance with a specific internal decision.

The Broker shall process personal data in accordance with all applicable legislation and shall implement appropriate physical, technical and other security measures to protect personal data against unauthorised access, misuse, disclosure, loss or destruction.

XII. Final Provisions

Any matters not expressly regulated by these General Terms and Conditions shall be governed by the Croatian Real Estate Brokerage Act, the Croatian Obligations Act, the Croatian Anti-Money Laundering and Terrorist Financing Act and other applicable legislation.

These General Terms and Conditions enter into force and apply from 7 July 2026, thereby fully superseding all previous General Terms and Conditions and the previous Fee Schedule of A2Z d.o.o.

BROKERAGE FEE SCHEDULE

A2Z d.o.o.
Otokara Keršovanija 1, Čakovec
OIB: 86361736584

Effective from 7 July 2026

Introductory Provision

This Fee Schedule forms an integral part of the Real Estate Brokerage Agreement concluded between A2Z d.o.o., as the Broker, and the Principal.

All brokerage fees stated in this Fee Schedule are subject to VAT.

The brokerage fee shall be agreed in the Brokerage Agreement in accordance with this Fee Schedule and the applicable Croatian Real Estate Brokerage Act.

I. Fees for Purchase, Sale, Rental and Lease of Real Estate

1. Sale of Real Estate

The brokerage fee for the sale of real estate is charged to the seller where the seller is the Broker's Principal.

Brokerage in the sale of real estate:
up to 6% of the agreed purchase price
Minimum: EUR 1,000.00

2. Purchase of Real Estate

The brokerage fee for the purchase of real estate is charged to the buyer where the buyer is the Broker's Principal.

Brokerage in the purchase of real estate:
up to 6% of the agreed purchase price
Minimum: EUR 1,000.00

3. Letting / Leasing Real Estate

The brokerage fee is charged to the landlord or lessor where that person is the Broker's Principal.

Rental or lease shorter than 6 months: 75% of one month's rent
Rental or lease from 6 to 59 months: 100% of one month's rent / lease payment
Rental or lease of 60 months or longer: 150% of one month's rent / lease payment

4. Renting / Leasing Real Estate

The brokerage fee is charged to the tenant or lessee where that person is the Broker's Principal.

Rental or lease shorter than 6 months: 75% of one month's rent
Rental or lease from 6 to 59 months: 100% of one month's rent / lease payment
Rental or lease of 60 months or longer: 150% of one month's rent / lease payment

Note: The maximum total brokerage fee that may be charged to both Principals for the same property where the Broker represents both sides is specified in Section III of this Fee Schedule.

II. Services Included in the Brokerage Fee

The brokerage fee includes regular brokerage services performed by the Broker in accordance with the Brokerage Agreement, these General Terms and Conditions and the applicable Croatian Real Estate Brokerage Act, including in particular:

endeavouring to find and connect the Principal with a Third Party for the purpose of concluding the brokered legal transaction;
informing the Principal of market conditions and available comparable prices for similar properties and of the average market price for the sale, purchase, rental or lease of comparable property;
obtaining and/or reviewing available documents proving ownership or another proprietary right;
preparing the property presentation;
presenting and appropriately advertising the property on the market where applicable;
communicating with interested persons;
organising and conducting property viewings and permitting or refusing viewings in accordance with the Principal's interests and the Broker's professional assessment;
participating in negotiations and endeavouring to bring about conclusion of the brokered legal transaction where the Broker has expressly undertaken to do so;
informing the Principal of circumstances relevant to the intended legal transaction that are or should be known to the Broker;
protecting the Principal's personal data;
upon the Principal's written instruction, treating information concerning the property and transaction as confidential;
where the subject of brokerage is land, verifying the land's designated use in accordance with spatial planning regulations;
informing the Principal of obligations relating to anti-money laundering and counter-terrorist financing measures where applicable;
acting with the diligence of a prudent professional and in accordance with professional and ethical standards.

Additional Organisational Assistance

When purchasing real estate, if the Principal as acquirer requests such assistance and the necessary conditions are satisfied, the Broker may assist in organising activities related to implementation of the transfer of title in the land register in cooperation with a legal services provider and subject to an appropriate power of attorney.

For a purchase, rental or lease, if requested by the Principal and if the Broker receives the required documentation and appropriate power of attorney, the Broker may, without an additional fee, assist in organising the transfer of utility accounts to the new user to the extent possible within the Broker's regular operations.

III. Brokerage for Both Parties

The Broker may provide brokerage services for both parties to the same property transaction only where a separate Brokerage Agreement has been entered into with each party.

The Broker may not charge a buyer, tenant, lessee or other Third Party a brokerage fee unless a separate Brokerage Agreement has been concluded with that person.

1. Maximum Total Brokerage Fee for Sale, Purchase and Exchange

The maximum total brokerage fee that the Broker may charge to both Principals in relation to the same property for a sale, purchase or exchange shall be:

a maximum of 12% of the agreed purchase price of the property or value of the legal transaction, plus VAT.

If both Principals are required to pay a brokerage fee, the combined amount charged to both may not exceed this maximum total amount.

If only one contracting party is required to pay the brokerage fee, the Broker may charge that party no more than one half of the maximum total amount, i.e. no more than 6% of the agreed purchase price or value of the legal transaction, plus VAT.

2. Maximum Total Brokerage Fee for Rental and Lease

The maximum total brokerage fee that the Broker may charge to both Principals in relation to the same property for rental or lease shall be:

a maximum of 300% of one month's rent or lease payment, plus VAT.

If both Principals are required to pay the brokerage fee, the total amount charged to both may not exceed this maximum.

If only one contracting party is required to pay the brokerage fee, the Broker may charge that party no more than one half of the maximum total amount, i.e. no more than 150% of one month's rent or lease payment, plus VAT.

IV. Additional Services and Special Costs

The brokerage fee includes the regular brokerage services specified in this Fee Schedule, the Brokerage Agreement and the Broker's General Terms and Conditions.

Additional services not included in ordinary brokerage activities may be charged only where separately agreed in advance with the Principal, specifying the type of service, amount of the cost and party responsible for payment.

The brokerage fee does not include the costs of legal, notarial, tax, translation, technical, architectural, construction, surveying, valuation, banking or other professional services provided by Third Parties, nor fees, charges or costs imposed by public authorities, unless expressly agreed otherwise.